When the “Event Reservation Form” is finalized and signed
Your date is reserved with 1/3 of your final fee (as shown on the bottom of the form). This is referred to as a ‘retainer fee’ or ‘retaining fee’.
You have up to 3 days (excluding the booking day) to cancel for a full refund.
After 3 days, if you cancel you will forfeit your retainer fee except as noted below.
The retainer fee will be credited towards your final payment and if it is a personal check, will NOT be cashed until the project is completed after the wedding.
Less than 7 days to go - you must pay the whole amount unless that date is re-booked (In that case you will get a full refund including retaining fee).
If you cancel with more than 7 days to your wedding, you forfeit just the retainer fee.
Due when all your products are ready. You may pay the remaining 2/3 or get back your retainer fee (if it was a personal check) and pay the whole balance.
You will not get your discs nor the files on your external hard disk until you pay in full.
If for any reason you do not pay for 3 business days, you will be assessed a late fee of the greater of 10% or $25. If your payment is more than 30 elapsed days late, you will be assessed a late fee of the greater of 15% or $50.
We do NOT accept cash, money orders, bank checks, or traveller's checks). We accept:
Credit card in person (we use “Square”) (no credit usage card fee)